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Top FAQs

Contents

  1. 1 My Account
    1. 1.1 How do I get my letterhead and logo into Newsmaker?
    2. 1.2 What is an Admin User Account?
    3. 1.3 How can I tell who’s the administrator of my account?
    4. 1.4 What should I do if I forgot my password?
    5. 1.5 Can I change my own password?
    6. 1.6 What if I can’t remember the email address associated with my account?

My Account

How do I get my letterhead and logo into Newsmaker?

Under the “My Account” tab, simply go to the “My Letterhead” or “My Logo” page (the menu is on the right) and upload the files. You may upload as many letterhead and logo images as you like, at which point they’ll be available for you to choose when you send a release.

For letterhead, the images must be in JPG or PNG format, no more than 600 pixels wide and 5 MB or less in size.

For logos, the images must be in JPG, GIF or PNG format and 1 MB or less in size.

What is an Admin User Account?

Every Newsmaker account has an admin user who can perform special tasks within the account. Your administrator can:

  • Upgrade or downgrade your account – Your admin can add or remove areas from your organization’s reach, or upgrade or downgrade your membership plan.
  • Cancel your Newsmaker account – Your admin can cancel your Newsmaker account at any time. This cancellation will be effective when your subscription expires.
  • Change your payment method – Your admin can enter a new credit card to be used regularly for your subscription or any charges you may incur.
  • Add and remove users – Your admin can add, edit or delete any user within your organization.
  • Change user passwords – Your admin can change the password of any user in your organization.

How can I tell who’s the administrator of my account?

Click on the “My Account” tab and then on “User Accounts”. You’ll see a green checkmark next to the administrator of your account.

What should I do if I forgot my password?

If you cannot remember your password you’ll want to go to http://app.readmedia.com and click on “login” on the top right corner of your screen. Click on the “Forgot password?” link to retrieve your password.

Can I change my own password?

Yes. Simply go to the “My Account” tab and click “Change password”. You’ll then be prompted to enter a new password for your account.

What if I can’t remember the email address associated with my account?

Any of your co-workers with Newsmaker accounts will be able to see a list of every user with an account at your organization by clicking on the “My Account” tab and then “User Accounts”.

Alternatively, you can contact us at 518-429-2800.